Privacy Policy
Privacy Policy
1. Data Controller
The controller responsible for data processing on this website is:
NADIANA Silver
Stuwerstraße 23-9, 1020 Vienna, Austria
E-mail: sales@nadianasilver.com
Phone: +43 681 20530652
2. General Information on Data Processing
We process personal data only to the extent necessary to provide a
functioning website and our services. Processing is generally based
on your consent (Art. 6(1)(a) GDPR), on the performance of a
contract (Art. 6(1)(b) GDPR), or on our legitimate interests (Art.
6(1)(f) GDPR).
3. Data Collected When You Place an Order
When you place an order, we collect:
- Name, address, e-mail address, phone number
- Payment information (processed via [payment provider, e.g.
PayPal, Stripe])
- Order details (items purchased, prices, delivery address)
This data is processed for the performance of the contract (order
processing, shipping, invoicing) and stored in accordance with
statutory retention periods (generally 7 years under Austrian
commercial and tax law).
4. Customer Account
If you create a customer account, we store the data you provide to
manage your account. You may request deletion of your account at
any time by contacting us.
5. Cookies
Our website uses cookies to improve the user experience. Cookies are
small text files stored on your device. We distinguish between:
- Strictly necessary cookies (e.g. shopping cart, login) – legal
basis: Art. 6(1)(f) GDPR (legitimate interest in operating the
website)
- Analytics and marketing cookies (e.g. [Google Analytics, Meta
Pixel]) – legal basis: your consent (Art. 6(1)(a) GDPR), which you
can grant or withdraw via our cookie banner.
6. Newsletter
If you subscribe to our newsletter, we use your e-mail address to
send you information about offers and news. Subscription is
confirmed via double opt-in. You may unsubscribe at any time using
the link in every e-mail or by contacting us. Delivery is handled
via [provider, e.g. Mailchimp, Klaviyo].
7. Disclosure to Third Parties
Your data is only shared with third parties where necessary for the
performance of the contract, in particular:
- Payment providers for processing payments
- Shipping providers (e.g. Austrian Post, DHL) for delivering your
order
- IT service providers under data processing agreements (Art. 28
GDPR)
We do not share your data for advertising purposes without your
consent.
8. Your Rights
Under the GDPR, you have the following rights:
- Right of access (Art. 15)
- Right to rectification (Art. 16)
- Right to erasure (Art. 17)
- Right to restriction of processing (Art. 18)
- Right to data portability (Art. 20)
- Right to object (Art. 21)
- Right to withdraw consent at any time, with future effect
To exercise these rights, please contact us at
sales@nadianasilver.com.
9. Right to Lodge a Complaint
You have the right to lodge a complaint with the Austrian data
protection authority:
Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40-42, 1030 Vienna, Austria
www.dsb.gv.at
10. Data Security
We use appropriate technical and organisational measures to protect
your data against manipulation, loss, or unauthorised access,
including SSL/TLS encryption.
11. Changes to This Privacy Policy
We reserve the right to amend this privacy policy to reflect changes
in legal requirements or our services. The version current at the
time of your visit applies.
Last updated: [07/2026]